Frequently asked questions

How is the studio addressing COVID-19 and my saftey?

At Echelon Studio, we consider our Creatives and their guests our #1 priority. We are closely monitoring developments around COVID-19 and we’re taking the necessary steps to protect our creative community and its clients. Please note, these measures cannot eliminate all risk. If you are in a higher risk category (ex: people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease) we recommend obtaining professional guidance and taking extra precautions when you are making the decision to book Echelon Studio for yourself and your Guests. What We’re Doing: State-of-the-Art Studio Sanitization We have partnered with a local company to treat the studio with a revolutionary anti-microbial spray. This “green clean” treatment works 24/7 to prevent the growth of bacteria, fungi, algae, mold, and viruses. Made of 98% natural ingredients, our Creatives and their guests can feel safe interacting with any surface or material in the Studio. Certified by The Environmental Protection Agency and registered with the Federal Drug Administration, the treatment is recognized and approved for its safety, effectiveness, sustainability. The solution is non-toxic, colorless, odorless, durable, non-leaching, and very importantly, triclosan-free. Daily Studio Cleaning We’re committed to cleaning The Studio and its amenities based on guidance from the CDC on a regular basis while also providing a Sanitation Station of products for Guests to use before and after each booking. Guest Guidelines To protect one another’s health and safety, we ask that Creatives and their guests exhibiting any symptoms of illness reschedule their reservation and stay home until fully recovered. We’re strategically placing signage located at the entrance and in the restroom to ensure that our healthy Creatives and their guests utilize masks in the studio (when not being photographed). Be sure to wash your hands before, during, and after your booking and utilize the hand sanitizer provided in our Sanitation Station. Wash your hands properly with soap and water for at least 20 seconds. Wash them after using the studio restroom, or after blowing your nose, coughing, or sneezing. Social Distancing Maximum capacity in our 2,150 sqft Studio is currently limited to 20 people total in order to support social distancing measures required by the State of Texas. When meeting with your party members, please remember, don’t shake hands or hug—instead, try a no-contact greeting. We ask that all Creatives and their Guests are follow these guidelines. During these difficult and unprecedented times, let’s do our best to support one another and promote the well-being of our community.

Do your provide photographers?

Of course, the Owners are professional photographers and would love to set up a consult with you to help you realize your vision.

What if I need to cancel?

We understand the need for flexibility when “life happens”. Clients can cancel reservations up to 3 hours prior to start of rental period and receive credit to use towards a future rental with no additional charge. We do not offer refunds for cancellations; this credit will expire in 90 days. We do not offer credits or refunds for cancellations less than 3 hours from start of rental period. Upon cancellation, you will receive a credit for the quantity of hours booked or the dollar amount purchased for 4-HR, 6-HR or 8-HR reservations that can be applied towards a future reservation. Please note - 4-HR, 6-HR or 8-HR reservation hours cannot be split up and used separately.

What happens if my shoot ends early?

We ask that you only book the number of hours needed when making your reservation an hourly or day reservation. We do not offer partial refunds for unused hours. This pertains to the 1, 2, and 3-HR reservations as well as the 4, 6, and 8-hour packages. The reason being, you have booked that slot making it unavailable for others to reserve. If you wish for more flexibility, consider purchasing the 10, 20, or 30-hour bundles, as you have several months to use them as needed.